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Contact and support

Start with the fastest route to an answer

Use the custom E-Learning brief for organisational requests, or choose the relevant support topic below.

Build Custom E-Learning Explore E-Learning Programmes

Start here

Custom E-Learning

Tell us about your audience, goals and existing material through the dedicated organisational brief. This is the one route that is reviewed by staff today.

Start a custom brief

  • Audience and roles

    Who the programme is for, what they already do, and the level it has to start from.

  • Objectives and outcomes

    The capability gap behind the request, and what people should be able to do afterwards.

  • Existing material and language

    What content already exists, and whether the programme needs English, Arabic or both.

  • Delivery and LMS requirements

    Where the finished programme has to run, including SCORM packaging where it is agreed.

Self-service

Three answers you can reach right now

Most programme, credential and account questions are already documented. These routes are faster than waiting for a channel that is still being confirmed.

  1. Programme questions

    Check the programme page for audience, curriculum, level, expected length, assessment and credential details.

    Browse programmes

  2. Credential checks

    Use the public checker for a verification code. It can distinguish a matching record from an invalid or revoked credential.

    Verify a credential

  3. How the platform works

    Read answers about accounts, saved progress, assessments, completion and the meaning of a Professional Credential.

    Read the FAQ

When support opens

Help us understand the issue safely

These details let staff reproduce a problem quickly without ever needing access to your account.

Never send a password, one-time sign-in code, full payment-card number or secret key in a support message. SkillNord should not need those details to investigate a normal support request.

  1. Describe what you were trying to do and what happened.
  2. Include the programme name and the page involved, when relevant.
  3. For payment questions, use the order reference—not full card or bank details.
  4. For a credential question, include the verification code shown on the credential.

Still deciding where to look?

The FAQ covers accounts, saved progress, assessment, completion and what a SkillNord Professional Credential does and does not prove.

Read the FAQ