Logistics Operations

Logistics Operations is written from inside a freight forwarder's office. Chapter one sets out what a forwarder is and is not, the shipment lifecycle from request to delivery, and the course's own three lists: what you control — internal coordination, information accuracy, communication with the parties; what you influence — sailing schedules, carrier response, how fast a problem is resolved; and what you do not — weather, port congestion, a government authority's decision. It then traces the end-to-end flow of cargo, information and cash, cut-offs and transit time versus published schedule; cargo types and container selection, from dry and hazardous to reefer and flat rack; and carriers, rate validity, surcharges and rollovers. Chapter two is eight modules, six of them built around real Excel work: inbound and outbound tracking models, a shipment cost control file, a delay root cause log, a weekly execution checklist and carrier communication templates. Chapter three is judgment: junior-role KPIs, reporting versus escalation, five decision scenarios, and 3PL/4PL/5PL service models. Seventeen Storyline modules, each chapter ending in a platform quiz at 65%.